Account Manager – Operations

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2021-05-18 08:58

Job Description

Responsibilities

  • Cultivate and maintain customer relationships as the lead contact for multiple dedicated customers.
  • Plan, organize, and administrate freight for dedicated customers to meet their volume and schedule needs.
  • First point of contact for customer concerns and problems. Must be skilled at problem-solving and conflict resolution.
  • In addition to dedicated customers, must plan and coordinate irregular route system freight in and out of a specific operational region, using system customers and/or brokered freight – with an eye towards maximizing efficiency and miles per truck.
  • Supervise and manage drivers who service the dedicated customers. Position requires servant-leadership and relationship-building with drivers to meet their needs and maximize driver satisfaction.
  • Coach and grow drivers to help them reach potential on the scorecard bonus program and CertifiedRED program.

Job Requirements

Knowledge, Skills, & Abilities Required:

  • Excellent interpersonal and communication skills
  • Excellent customer service, influencing, and negotiating skills
  • Knowledge and understanding of the FMCSA Regulations and other transportation principles and operations. Safety is a priority!
  • Must be flexible and patient in dealing with changing situations
  • Must be proficient with computers and relevant software applications

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