After-Hours Operations – Night

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2022-03-07 04:52

Job Description

Primary Responsibilities

  • Answer after-hours phone calls and emails.
  • Track and trace our high-service level customers: GE, CAT, HNI, Penske, or others to come.
  • Take accident reports, handle post-accident logistics needs (cab rides, hotels, etc), and set up a post-accident DOT drug testing when applicable.

Secondary Responsibilities

  • EDI Acceptance
  • Trailer Gaps
  • Driver Gaps
  • GPS Coordinates
  • Stuff mailers when available

Job Requirements

  • Key skills
    • Logic, organization, and planning.
    • Proficiency in making time-based calculations – keeping the trucks moving and avoiding situations where everything must go perfectly in order to make an on-time delivery).
    • Flexibility – as plans break (and they do all the time), keeping a level head and working on Plan B.
    • Multi-tasking in a fast-paced environment – balancing a variety of loads, contingencies, and appointments; able to adapt to constantly changing circumstances.
    • Creativity – thinking outside the box to take more freight; organizing the driver force to get difficult loads delivered on time without hours of service (HOS) violations.
    • Balance – pursuing profitability and efficiency while respecting the driver’s needs and style.
    • Clear communication – handling driver situations and accurately relaying information between the day and night shifts.
  • Hours – (some flexibility)
    • Person A pattern : 5 days on and 4 days off, then 2 days on 3 days off. Cycle repeats.
    • Person B pattern : 4 days on and 2 days off, then 3 days on 5 days off. Cycle repeats.
    • Weekday shift (for both) – 6pm to 6am w/ 1hr lunch break.
    • Weekend shift (for both) – 6pm to 6am on call.
    • Average of 39.5 hrs/week.
    • Once trained, remote work may be available.

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