Customer Account Coordinator (CAC)

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2021-07-06 10:40

Job Description

Responsibilities

  • Accept and/or reject loads from customers – communicating via phone, email, and multiple customer websites, as well as working with EDI transactions.
  • Data entry and order entry – build the load into our operational software and update customer profiles.
  • Schedule appointments and gather location details (such as receiving hours, key contacts, etc.).
  • Work with Load Planners to gauge capacity needs and find the right balance of freight volume to keep assets productive and rolling.
  • First point of contact for customer concerns and problems. Must be skilled at problem-solving and conflict resolution.
  • Keep customers notified on ETA and re-work schedules as needed to balance Driver needs and customer desires.
  • Work with Drivers and Driver Managers on loads to customers with issues such as poor directions or wrong appointment times.

Job Requirements

Knowledge, Skills, & Abilities Required:

  • Excellent interpersonal and communication skills
  • Excellent customer service, influencing, and negotiating skills
  • Must be flexible and patient in dealing with changing situations
  • Must be proficient with computers and relevant software applications
  • Can handle pressure-packed, fast-moving, multi-tasking environment

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