- Job Type: Full-Time
- Listing Status: Filled
- Date Posted: 2021-07-14 04:27
Job Description
Driver Service
- Supervise 30-35 drivers
- Take support phone calls from drivers for various purposes: questions on load schedules, load information, directions, help with fuel stops, parking locations, etc.
- Respond to driver ideas, frustrations, or concerns related to their job satisfaction
- Take the lead on working with drivers after late deliveries
- Coach drivers on their Bonus Program/Scorecard and help them be successful
Communication with other departments, such as:
- Work with Shop to get drivers through for equipment work
- Work with HR/Safety to take care of drivers’ admin needs and issues
- Work with payroll when a driver has pay concerns and questions
Administrative Processes
- Support Load Planners and CACs in moving and delivering loads efficiently
- Some overlap into dispatching the driver and looking at their load plan
- Monitor load timeliness and progress – keep CACs updated and also check-in with the driver if load schedule hits a snag
- Communicate with Load Planners on drivers’ availability and load needs (post up on Need Loads, work on splits if the schedule doesn’t work, etc.)
- Ensure driver has accurate information to complete their loads
- Monitor the scorecard, make entries, and complete Success Plans yearly with each driver
Job Requirements
Technical Skills
- Ability to learn/understand software for driver status, load status, Scorecard, and more
- Ability to multi-task and communicate effectively
Other skills
- High call volume and time spent on the phone
- Capability to handle frustrating situations
- Strong ability to build relationships and work with others
Apply Now
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