IT Help Desk Technician

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2021-05-19 11:02

Job Description

With a proven track record of innovation and creativity, Nussbaum is heavily invested in technology. The IT Help Desk Technician fuels our success by helping employee-owners company wide to unlock the power of technology in their day-to-day duties. We’re looking for someone who is driven to go the extra mile and help our employees to learn new and existing hardware/software.

Core Responsibilities

  • Respond to/triage IT support requests by phone, email, and in-person.
  • Provide technical assistance for computer systems, hardware, software, and phone systems.
  • Train users and provide documentation on the use of hardware and software.
  • Install and setup new hardware for employees.
  • Lead initiatives to continuously improve IT services, identify areas of improvement, and implement best practices.

 Job Schedule

  • Full-time position.
  • Monday-Friday; 7am-4pm.
  • Location: Corporate Offices – 19336 N. 1425 East Rd., Hudson, IL 61748.
    • The nature of the role requires you to be in-office.

Benefits

  • Full insurance benefits – health, dental, vision, short-term life, and disability.
  • 401(k) company-match.
  • Escalating PTO and Paid Holidays.
  • Employee Stock Ownership Plan (ESOP) – a company-funded supplemental retirement benefit in addition to the 401(k).
  • Flexible Spend Account options for healthcare and child daycare.
  • Professional development opportunities.

Job Requirements

Desired Soft Skills

  • Strong communication skills.
  • Team player – able to interact well with others, respectful, gives/receives feedback with grace and honesty.
  • Self-motivated – identifies new opportunities and takes initiative to solve problems.
  • Desire for continual learning – always looking to grow, both personally and professionally.

Desired Hard Skills

  • Technical ability in computer systems, hardware, and software.

Qualifications

  • 1+ year(s) experience with computers and/or IT services.

Apply Now

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